Communication

Email Anywhere does exactly what it says. It provides real-time access to email from anywhere, and across any device, using MS Exchange. Importantly for South African firms dealing with frequent utility interruptions, Email Anywhere is always on. Its reliability doesn’t depend on what’s happening at the office.

With our professional hosted service, Email Anywhere clients will also benefit from license savings and software that is always up-to-date. And once again, flexibility is key with a solutions provider like Platformity that allows our Email Anywhere monthly service to be amended with ease.

Cloud Calling puts your phone calls in the Cloud, ensuring you never miss the next big deal. Platformity provides inbound and outbound calling via our fully redundant networks and data centres. Aside from unparalleled reliability, we bring voice back to basics with our promise of huge cost savings. Platformity also offers inter-branch calling so professional that you’ll never want to pick up a cellphone again just to dial a colleague.

Our Telkom voice replacement services also puts your business on the path to self-sustainability. Platformity can interconnect with any PABX system, as well as providing similar physical ports such as ISDN and more, direct on a client’s premises.

Hosted Switchboards by Platformity are the next step in the evolution of the PABX. Hosted and Cisco switchboards offer significant savings while also eliminating the need for expensive equipment on site.

Voice Disaster Recovery for PABXs is a bolt-on Platformity solution that fulfills the need for a disaster recovery solution enabling the routing of calls to cellphones, but without the usual complexity and cost. Because it is easy to turn on and off, it is perfectly-designed for power loss and cable theft situations.

Voice Engine is a proprietary voice call accounting system that was developed in-house by Platformity. Not only is this smart piece of software able to differentiate business from private calls, it also provides itemised billing for each user, whether they’re next door or across the country. The fact that voice call data can be analysed in depth has obvious implications for quality control and anti-fraud operations.
Read more about Voice Engine

Call Back Service is ideal for employees that are usually out of the office but required to communicate often. After being provided with a unique number dedicated to the client’s company, any approved staff member who calls the number will find it cut right away. The system then dials the employee back and either connects the staff member back to the firm, or provides a voice prompt listing several calling options. Not only are calls cheaper than if employees had to call the company direct, there is no need to spend precious time on managing employee calls.

Fax to Email & Email to Fax continues to be used by many South Africans, especially those working in the legal, property and financial services industries. Platformity will convert incoming or outgoing faxes to email and even send them to more than one recipient, boosting productivity with little input required by the client. These products are also perfectly-suited to being part of a disaster recovery suite.

Predictive dialer Allows outbound call center’s to drive connected call volumes upwards.